How to contact eCann

Order Support

Before contacting us, have a look at our Support Articles to see if we have an answer to your question.

If your package is running late, please keep the postmen in mind. This year, they’re delivering even more items than usual, and continued limitations are causing further problems in the postal system.

You can open a dispute with the seller via your ‘Order History‘ page here if your order does not arrive within a week of the scheduled delivery date.

Business Enquiries

For vendor applications, first, visit the store that best describes the products that you sell, For example, CBD oil would best be sold on the ‘Health’ section. Then, simply click the link found at the bottom of the page labelled ‘Sell on eCann’. Once completed, a member of the eCann team will get back to you as soon as possible. 

For all other business-related inquires, please open a ticket at the bottom of this page, and a member of the eCann team will get back to you as soon as possible.

Other

For all other inquires, please open a ticket at the bottom of this page, and a member of the eCann team will get back to you as soon as possible.

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Still need help?

Live Chat

Speak to an agent using our live chatbox.
Monday - Friday. 12 PM - 4:20 PM.

Open a Ticket

Open a ticket, and a member of the eCann team will get back to you as soon as possible.

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